Combining SDKs for Maximum Extensibility
The Client and Server SDKs can be used together to create a custom content connector that extends the X1 actionable search model to new data sources, all in a unified user interface. For example, a large financial services company has a call center that uses a custom CRM implementation. Call center agents perform a range of workflow actions, such as processing a form, validating an account or opening a new account. Agents spend several minutes to respond to customer calls because they lack adequate search capabilities and have to open multiple interfaces to find relevant files and take specific actions.
Using the X1 Client SDK and Server SDK, a developer could create a custom content connector for the CRM application to connect and index the repository and add saved searches and post-search actions to the X1 Professional Client. The net result would be that call center agents cut their response time by 30% or more because they only need to perform one search for relevant files or data, and once found, there is a built-in action button for agents to take the next step immediately, appropriate to the type of transaction - without having to launch the underlying CRM application. Delays vanish, costs decrease and customer satisfaction increases.
Extend: Extend your search capabilities across the enterprise, including custom applications databases and other content repositories with X1's open architecture. Tailor the user experience by adding business specific workflow actions.
