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X1 offers multiple levels of hands-on and self-service support, so you can find answers to your product questions—fast.
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X1 Software Assurance: Upgrade to this affordable, high-value plan for immediate access to our Customer Care team via a dedicated Support Portal. Learn more
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X1 Self-Support: Available to all X1 users, these do-it-yourself resources help you install and use the X1 search application quickly and easily.
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X1 Trial Evaluation Support: First-time trial users get a free 14-day subscription to our Software Assurance support program. Evaluation customers can interact with Customer Care by using the email address provided during initial download and by filling out a brief form.
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The following resources are available to all X1 customers, free of charge.
Searchable Knowledge Base
Search our online knowledge base of questions and answers.
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X1 Forums
The X1 Forums are a primary source of support for all users. Find advice, tips, and assistance from X1-approved moderators and power users who have been using X1 for years.
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All X1 Professional Client purchases receive Software Assurance for 90 days, starting from the date of purchase.
