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Report A Bug

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Read the latest about X1 from fellow users and X1's support team at the X1 Support Forums.
Report a Bug
To report a bug, please fill out the form below.
Please read our ownership policy regarding submissions.

*Required Fields
First Name:*
Last Name:*
Email:*
Subject: Bug Report
Which X1 solution are you using?*
Version of X1:*
  To find your version of X1, open the "Help" menu of X1 and click the "About X1" option.
Operating System:
Email Client:
Component:**
Problem Area:**
** Component and Problem Area only required for Workgroup or Enterprise Edition issues.
Please describe the issue:

Note 1: When you submit your information, comment or request using this form, you will be sent an automated acknowledgment. If you do not receive an acknowledgment, please let us know by sending an email to customerservice (at) x1.com.

Note 2: If you are submitting a bug report, please include the files crash.log and emailscan.log. These files should be located (by default) in the following folders:
C:\Documents and Settings\*username*\Local Settings\Application Data\X1 Desktop Search\

If you do not see the Local Settings folder, then:
Windows 2000 or XP users: open Windows Explorer, click on Tools > Folder Options > View and make sure that "Show hidden files and folders" is selected.

Windows Vista users: open Windows Explorer, press and hold the ALT key and click on Tools > Folder Options > View and make sure that "Show hidden files and folders" is selected.

This form will only accept files with a .log extension.
crash.log
emailscan.log

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X1 Technologies, Inc.
130 W. Union St.
Pasadena, CA 91103
Fax: (626) 535-2701

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