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X1 Support Overview
Welcome to X1 Support. Our goal is to help you find answers to your product questions, fast. X1 offers multiple levels of support depending on your needs and the products you purchase.

Have you lost your registration code? Click here.

- UPGRADE -
Have you purchased an X1 product and are looking to upgrade? Log into your Support Portal account and click on the Upgrade link.
Standard and Premium Support Customers Login here:
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X1 Basic Support X1 Standard Support
The following resources are available to all X1 customers, free of charge, including, but not limited to users of the X1 Professional Client.
X1 Forums
The X1 Forums are a primary source of support for all users. Find advice, tips, and assistance from X1-approved moderators and power users who have been using X1 for years.
Go to X1 Forums »
Searchable Knowledge Base
Search our online knowledge base of questions and answers.
Search Terms:
  
FAQ
Take a look at our popular questions and answers. Go to the X1 FAQ »
Other Support
Report a bug
Release Notes
Power User Tips & Tricks
X1 Quick Start Guide Adobe Acrobat PDF
X1 Tutorial (requires Flash Player)

If you require product support beyond the resources available through X1 Basic Support, consider upgrading to X1 Standard Support.

With X1 Standard Support, you gain immediate access to our Customer Care team via a dedicated Support Portal along with access to new product releases.

Submit cases to the Customer Care team
Track your open cases and provide feedback
Priority response to your initial case submission within 36 hours (normal business days)

Standard support is included for one year with the purchase of the X1 Professional Client and can be added separately to the following products.

X1 Enterprise Server
X1 Content Connectors
X1 Premium Support

For organizations with large implementations of X1 or that require even faster support times than our Standard Support, including phone support, X1 offers Premium Support for the following products.

X1 Enterprise Server
X1 Professional Client
X1 Content Connectors

Premium Support is also an ideal solution for organizations with customized X1 implementations. Contact X1 Sales for more information and pricing.


Lost your registration code?

Please enter the email address on file with X1 (normally this is the email address used when you purchased X1), and your registration code will be emailed to you.

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