Support
Have a Support Question?
To obtain technical assistance for one of our products, to learn how to upgrade, or to access our frequently asked questions, visit our product support resource center:
Welcome to X1 Search Product Support
Welcome to X1 Product Support. Our goal is to help you find answers to your product questions. Browse our online help, request technical support by submitting a case, visit the X1 Enhancement Center, or get order support below. Scroll down further for technical support information.
Access our online help site full of useful resources to help get you started using X1 Search.
Need help? Report a problem or request assistance by completing the X1 Submit a Case Form and we will be happy to help you!
Share product enhancements, feature requests or even bug fixes using the new X1EC Jira based interface.
Update your payment method, renew your product, get your license key, and more. (For technical support scroll down.) For any issues accessing your account information, please submit a case.
Need Product Help?
X1 Technical Support
Paid customers get a guaranteed initial response time (within 12 business hours) from our expert Customer Service team, PLUS access to any and all product upgrades during the term of your subscription. (For payment support, see Manage Account or Submit a Case above)
Subscription includes:
- Immediate access to product updates
- Early access to new product releases
- Ability to submit cases to our expert Customer Care team
- Priority response to your initial case submission
(12 business hours)
To report a problem, request assistance or to ask a question, fill out the X1 Search Submit a Case form and an X1 Customer Service representative will contact you regarding your case.