X1 Search Product Support
Welcome to X1 Product Support. Our goal is to help you find answers to your product questions. Browse our online help, request technical support by submitting a case, visit the X1 Enhancement Center, download your copy X1 Search here or get order support below. Scroll down further for technical support information.
Find answers using our searchable help site.Click Here
Submit a Case
Need help? Report a problem or request assistance by completing the X1 Submit a Case Form and we will be happy to help you!Click Here
X1 Enhancement Center
Share product enhancements, feature requests or even bug fixes using the new X1EC Jira based interface.Click Here
X1 Search Installer
Reinstall X1 Search on your device with one click.Download Again
Update your payment method, renew your product, get your license key, and more. (For technical support, scroll down)Click Here
Legacy Account Information
If you purchased prior to April 1, 2021, use this link for account information. (For technical support, scroll down)Click Here
Need Product Help?
X1 Technical Support
Paid customers get a guaranteed initial response time (within 12 business hours) from our expert Customer Care team, PLUS access to any and all product upgrades during the term of your subscription.
(For payment support, see Manage Account or Submit a Case above)
- Immediate access to product updates
- Early access to new product releases
- Ability to submit cases to our expert Customer Care team
- Priority response to your initial case submission
(12 business hours)
To report a problem, request assistance or to ask a question, fill-out the X1 Search Submit a Case form and an X1 Customer Care representative will contact you regarding your case.
Submit a Ticket
If you don’t have a current subscription, you may still contact our Customer Care team, but response times are not guaranteed.