X1 Search Product Support

Welcome to X1 Product Support. Our goal is to help you find answers to your product questions. Download your copy of X1 Search here, browse our online help, or get order support below.  Scroll down further for technical support information.

X1 Search Installer

Reinstall X1 Search on your device with one click.

Download Again

Online Help

Find answers using our searchable help site.

Click Here

Manage Account

Update your payment method, renew your product, get your license key, and more. (For technical support, scroll down)

Click Here

Legacy Account Support

If you purchased prior to April 1, 2021, use this link for account information. (For technical support, scroll down)

Click Here

Need Product Help?

X1 Technical Support

Paid customers get a guaranteed initial response time (within 12 business hours) from our expert Customer Care team, PLUS access to any and all product upgrades during the term of your subscription.
(For payment support, see Order Support above)

Subscription includes:

  • Immediate access to product updates
  • Early access to new product releases
  • Ability to submit cases to our expert Customer Care team
  • Priority response to your initial case submission
    (12 business hours)

Submit a Ticket

If you don’t have a current subscription, you may still contact our Customer Care team, but response times are not guaranteed.