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X1 Quick Start Guide

X1 Support Overview
Welcome to X1 Support. Our goal is to help you find answers to your product questions, fast. X1 offers multiple levels of support depending on your needs and the products you purchase.

Have you lost your registration code? Click here.

- UPGRADE -
Have you purchased an X1 product and are looking to upgrade? Log into your Support Portal account and click on the Upgrade link.
Standard and Premium Support Customers Login here:
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X1 Basic Support X1 Standard Support
The following resources are available to all X1 users, free of charge, including users of the X1 Professional Client.
X1 Forums
The X1 Forums are a primary source of support for all users. Find advice, tips, and assistance from X1-approved moderators and power users who have been using X1 for years.
Go to X1 Forums »
Searchable Knowledge Base
Search our online knowledge base of questions and answers.
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FAQ
Take a look at our popular questions and answers. Go to the X1 FAQ »
Other Support
Report a bug
Release Notes
Power User Tips & Tricks
X1 Quick Start Guide Adobe Acrobat PDF
X1 Tutorial (requires Flash Player)

If you need product support beyond the resources available through Basic Support, consider upgrading to Standard Support by purchasing the X1 Professional Client.

With Standard Support, you gain immediate access to our Customer Care team via a dedicated Support Portal, where you can:

Submit cases to the Customer Care team
Track your open cases and provide feedback
Get a priority response to your initial case submission within 36 hours (on normal business days)
Receive early access to updates, upgrades, and beta programs

Standard Support is available to all purchases of the X1 Professional Client and other X1 products.

X1 Premium Support

Premium support is an enhanced support offering geared toward IT managers who want faster response times, more methods to contact X1 and who need to support multiple X1 Professional Clients, customized client deployment scenarios, X1 Enterprise Server, and other X1 products. For more information, contact our Sales Department.



Lost your registration code?

Please enter the email address on file with X1 (normally this is the email address used when you purchased X1), and your registration code will be emailed to you.

Email Address:   

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